Hi, I just completed the Aadhaar step but got blocked during Bank Account Verification. The error says KYC terminated due to “beneficiary_name mismatch or a technical issue.” I took a screenshot, but it looks like a dead end. What do I do?
Hi Vinesh, thanks for posting this immediately.
I’m sorry you hit this frustrating blocker. I’ve already seen your account status; our support will reach out to you immediately.
For clarification:
The termination is due to a name mismatch between your bank records and your PAN card. Our compliance system requires an 80% fuzzy match for this step, and your names are just under that. This is a very common issue, and we treat it as a priority. This is not a dead end.
We will fix this immediately via a backend API override. Our support team will reach out to you directly now to confirm the manual fix and ensure you can seamlessly continue your KYC to the Demat Account step.
Hey, thanks for the clarification. Got a call from Sarthak few hours back; he resolved the issue. And a quick shoutout, for the further steps, he stayed on the call.
You are very welcome, Vinesh. We are here to ensure a smooth experience.
We’ll mark this thread as resolved once support confirms your fix; feel free to reach out to us anytime, we’ll be happy to assist you here or through any of the channels below:
Call: +91 70711869639
Whatsapp: +91 9380740546
Email: support@bondscanner.com